FAQs
Q1: How do I create an account on That Girl?
You can create an account using your mobile number. For mobile registration, enter your phone number, and verify it using the OTP (One-Time Password) sent to your device.
Q2: How do I log in to my account?
Log in with your registered mobile number using the OTP verification process.
Q3: Can I update my account details?Yes, log in to your account and navigate to "My Profile" to update your name, email, or address.
Q4: What is the delivery timeline for orders?
Orders are delivered within 3-7 business days. Delivery times may vary based on your location.
Q5: Can I change my delivery address after placing an order?
While you can request a change before the order is shipped, changes are not guaranteed. Please ensure your address is accurate at the time of order placement.
Q6: What payment options are available?
We accept UPI, QR Code, credit/debit cards, net banking, and Cash on Delivery (COD). COD incurs an additional fee of ₹99.
Q7: How do I check my order status?Log in to your account, navigate to "My Orders," and view your order's current status.
Q8: What is your return policy?
Returns are accepted within 7 days of delivery if the product is unused, in its original packaging, and with the tag tie intact.
Q9: How do I initiate a return?
Go to "My Orders," select the delivered order, and choose the "Create a Return" option. Follow the instructions to process your return.
Q10: How much time you need to refund? Refunds are processed within 7-10 business days after the return has been inspected and approved.
Q11: What are the shipping charges?
Orders above ₹799 qualify for free shipping. For orders below ₹799, standard shipping fees apply.
Q12: What happens if there is a delay in delivery? You’ll receive updates via “My profile” section. If delays occur, you can contact our support team for assistance.
Q13: Is my personal data safe with That Girl?
Yes, we prioritise your privacy. For more information, refer to our Privacy Policy.
Q14: Does That Girl share my personal information with third parties? Your information is only shared with trusted partners for operations like delivery and payment processing.
Q15: How can I reach customer support?
Use the "Contact Us" form on our website. Fill in your details, and our team will get back to you shortly.
Q16: Can I directly speak to a customer service representative?
You can request a callback through the "Contact Us" form or email us at support@thatgirlclub.com for assistance.
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Business Details
Jaipur, Rajasthan, 302006
